Complaints and Grievances Policy


  • A complaint is an informal issue of a perceived conflict, which should be resolved at the lowest level.
  • A grievance is a formal concern that is presented in writing and signed and involves an alleged violation related to the CPEI Code of Professional Ethics. The grievance must specify the standard or process that is an alleged violation.

Guiding Principles

  • Complaints are encouraged to be resolved at an informal level, face-to-face and in a spirit of collegiality and mutual respect. 
  • Complaints that are not resolved at informal level can be elevated to a formal written and signed grievance. The grievance must include the specific CPEI Code of Professional Ethics standard allegedly violated.
  • Confidentiality is of utmost importance. Persons involved in an investigation, mediation, fact-finding, and record-keeping shall respect the confidentiality of all parties as far as possible without impeding the pursuit of truth or violating state laws. 
  • Persons that have a bias or conflict of interest will be removed from any aspect of the process.

Submission of a Grievance

A grievance is submitted in writing within 30 days of the alleged incident and the complaint is submitted to the CPE Center Director. The form must include:

  • The date of the incident
  • Description of the issue with any relevant information. Note specific alleged violations of the CPEI Code of Professional Ethics
  • Describe any efforts taken to resolve the issue
  • Signed by the person submitting the complaint

Seeking a Resolution

The CPE Center Director and the Chair of the Advisory Committee or Board of Directors will seek to resolve the issue and provide a response within 30 days of receiving the complaint unless an agreeable solution cannot be reached. If there is a failure to reach a solution, the complaint/grievance can be submitted to the CPEI Chair of Ethics for review.

CPEI Chair of Ethics Responsibilites

  • The Ethics Chair and an appointed consultant will conduct an initial inquiry via a telephone or internet live-connection within 30 days of the filed complaint/grievance. The Ethics Chair will notify in writing the response of the review, and if an agreeable solution has been reached, the matter will be settled.
  • If an agreeable solution has not been reached, the Ethics Chair will appoint a mediator to facilitate discussion between the parties involved. This will occur within 30 days of the initial inquiry’s final action.
  • If mediation does not bring resolution to the issue, a formal review panel will be initiated. The Chair of the Ethics Committee will appoint a 3-person panel and invite all partied involved to participate, at their own expense. After hearing the evidence and deliberating, the panel shall make a final decision and provide it in writing to the student within 10 days of the review.


The decision of the Ethics Committee is final.